In the last few months, I have twice had a situation whilst using web conferencing, where the computer has got confused with the internal microphone and the headset microphone – and the only way for me to solve it was to disable the internal microphone. The only problem with this, was once disabled, I couldn’t then find the option to re-enable it afterwards.
After much detailed and systematic searching (discovered by accident after randomly pressing and clicking) I found the solution.
Which I will share here in case anyone else has the same problem.
- Go to the control panel
- In the search box, type ‘Audio’
- Under the heading ‘Troubleshooting’ there should be an option to ‘find and fix audio recording problems’ which should then re-enable the disabled microphone.